Not receiving our emails?
Re-submit your subscription request.
On the rare occasion, you may not receive emails after subscribing to our mailing list. There are a number of reasons why this can happen. Please read through this guide for information on what can go wrong and how to remedy it.
Reasons for not receiving our mail-outs
- We have an incorrect email address for you.
- You may have mistyped your email address when submitting your mailing list subscription.
- Try to re-submit your subscription request—it is unlikely that such an error as this could occur twice.
- There was a problem resulting in the request not reaching us.
- A problem has occurred that has prevented your initial subscription request from reaching us. Please re-submit your request.
- There was a problem at your email service provider.
- We have sent out the mail-out without a problem, however a problem or scheduled maintenance at your service provider has caused a considerable delay in your receipt of the email or even a complete loss in transit.
- There was/is a problem with your mail account.
- Your mail account may have been full, and unable to receive further emails, such as when you go on holiday, or following a period of receiving emails with very large attachments, or after a very bad email spam attack.
- Some services, especially the free email services, have time-limitations on your membership—if you don't log on and check your mail account for a given period of time, or if you don't keep up with other requirements imposed by your service provider, your account may be suspended. in such a situation all emails to your address are automatically bounced back by your service provider, and will never reach you.
- Some people set up specific addresses for one purpose only, or carry on using an old email, opting to have the service providers automatically forward all emails to their new main email accounts. They never again personally log on to these mail accounts, some of which are automatically deleted by service providers after a certain period.
- Also, an error may have occurred, removing the rule requiring all emails to be forwarded. Check with the service provider that your account still exists, and that all emails are still automatically being forwarded to your main email account.
- Automated spam systems have blocked the incoming email.
- Many companies have sophisticated anti-spam systems that are badly configured, or automatically categorise our email as possible spam mail. This is the most likely problem.
- Check your email receiving software junk folder, to ensure the email is not just awaiting your attention. If you can't find the email or a report of a stopped email there, enquire with your email service provider, and inform them of our email address, to ensure they put it on a 'white' list, which would automatically accept all future email from us.
- Failing the above, send us an email to which we can reply with a single email, individually sent (not through a mailing list, sent in bulk). If you receive a reply sent in this way, anti-spam software is deciding that emails from us sent in bulk must be spam. Take this up with your service provider.
- If you do not receive our reply even then, your service provider is doing you a dis-service, and could potentially be blocking important communications. If they can not rectify this problem, please re-submit a subscription request with another email address from another service provider.
Re-submit your subscription request
Contact us by completing and re-submitting the form below.
Other ways to reach us
You can also request subscription by sending us a regular email or by telephoning us.
Telephone
Land line: 020 8520 2726
[+44 20 8520 2726 for international dialing]
Mobile telephone: 07748 648 322
[+44 7748 648 322 for international dialing]
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Your privacy
Please note that any personal details collected via this site, including email addresses and telephone numbers, will only be used for the purpose of getting in touch with you as appropriate.
Under no circumstances will any such details be passed on to third-parties or organisations. Read our full privacy policy for details.